Effective Date: 15/05/2023

This Privacy Policy governs the manner in which The Cooper Ball collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.thecooperball.co.uk website (the "Website"). This privacy policy applies to the Website and all products and services offered by The Cooper Ball.

1. Information We Collect

1.1. Personal Identification Information: We may collect personal identification information from Users in various ways, including when they visit the Website, fill out a form, subscribe to a newsletter, respond to a survey, and in connection with other activities, services, features, or resources we make available on the Website. Users may be asked for their name, email address, mailing address, phone number, and other relevant information. Users may visit the Website anonymously, and they can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website-related activities.

1.2. Non-personal Identification Information: We may collect non-personal identification information about Users whenever they interact with the Website. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to the Website, such as the operating system and the Internet service providers utilized.

2. How We Use Collected Information

2.1. We may collect and use Users' personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
• To send periodic emails: We may use the email address to respond to inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

3. How We Protect Your Information

3.1. We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

4. Sharing Your Personal Information

4.1. We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Changes to This Privacy Policy

5.1. We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

6. Your Acceptance of These Terms

6.1. By using this Website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed your acceptance of those changes.